My experience was delightful. The wait wasn't long, although there was a lot of business. The customer service was exceptional
Probably the best fast food in terms of value, quality, and service. The grilled nuggets and other grilled items, and the milkshakes, are the best around.
This location is always and I mean always packed! You have lines of cars bumper to bumper outside. They are really good about multitasking drive-thru orders though, even with all the people that come in. I've never had an issue with this place thus far. The only bad thing you might see here is hungry, rude guests who may or may not try to cut you in line. If you order-in at rush hour, the waiting area gets as tight as a New York subway. Food is quick, good, and the store is always clean. Super impressed one day to see that the manager was helping his employees clean the dining area. Who does that anymore? Cool.
The customer service at this location, as with most locations, is always superb. I'm almost always met with a happy face and kind employees, but they CONSTANTLY get my order wrong. Its especially frustrating when I order through the app (which is often) and they still get it wrong because theres no chance of miscommunication, its just negligence and moving too quickly. Yes, I appreciate that you are able to get my food out quickly, but I would much prefer waiting an extra minute for you to check the order and ensure its correctness instead of coming home to the wrong sandwich AND drink.
I love the College Station Chick-Fil-A but my experience at this location was terrible. A line that didn't move, an employee that was incredibly and needlessly rude to a woman's children, and food that was not fresh. Seriously, the pickles were hotter than my fillet. My fillet was soggy with grease and lukewarm. My fries were soft. I didn't even finish the food. This would have been a bad standard by McDonald's quality standards. Never going back.
Chick Fil A is a US Restaurant based in Bryan, Texas. Chick Fil A is located at 2210 Briarcrest Dr, Bryan, TX 77802, USA.
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