Our favorite cleaners. They do a great job!
We use this dry cleaner for all of our dry cleaning it has done a really good job. We switched and used another dry cleaner for a while and they did not perform as well as Villa Maria cleaners. So we are back for good.
I will never as long as I live come back to this place. The customer service is horrible or could it be because I'm black I don't deserve the same treatment as the others that were in front of me who happened to be white. I didn't get a "hello how are you or how can I help you" I got a blank stare I insulated the conversation by asking if my clothes were finished. Now to that story. I dropped of my work uniform that morning and requested for them to be heavily starched because I like the crisp look. Well I was in for a surprise. My clothes looked as if I did themself unstarched, uncreased, I had wrinkles all in my shirt. They hold me they didn't use a lot of starch because they didn't know the material I informed the woman that they were 100% cotton l. I insisted on speaking with a manager because I refused to pay almost $20 for two pants and 1 shirt and 1 pullover that was barely ironed. Well the girl called the manager who said that they would not discount my clothes and that I could bring them back to get done right.! I laughed hysterically I would never allow them to touch my clothes. I told them I'll opt to pay and write this review which will get my part across. I wish i could have given 0 stars
The staff always provide awesome dry cleaning and customer service. Its always a huge plus when they know who you are when you walk in. The Best Cleaners in Town!!
Usually will not respond either way to reviews, but the above review by Ms. Hogan left out much of the details about her first time at the cleaners. First off she was was informed by the lady at the counter that with the type of cotton blend of the material that it probably would not absorb a lot of starch. When she came in to pick the clothes up she was not satisfied with the starch on her clothes. I offered to re-do them for free, but that was not good enough for her. She was very rude to my staff. We treat all of our customers the same and bend over backwards to make them happy. When we see this type of behavior from a first time customer, we try to make them happy but it also throws up a red flag at the same time, especially when they want to walk out without paying.
Villa Maria Cleaners is a US Laundry based in Bryan, Texas. Villa Maria Cleaners is located at 710 E Villa Maria Rd, Bryan, TX 77802, USA.
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