If I could give this place 0 stars I would. Gold's does not give one single care about your health and fitness. Gold's cares about money and money only. I brought my 11 year old daughter with me one day and was going to let her sit on the couch in the lobby while I worked out for a bit but apparently it's not allowed because it's a liability. "Accidents happen and she might hurt herself" sitting on the couch. Wtf!? But I could spend an extra $3 to let her sit in the kids room. I guess accidents don't happen in there... I have a personal trainer and the week before I had just shelled out $450 for more sessions and my monthly membership fee and, excuse me, you want MORE money?! I do realize it was just $3, but maybe Gold's should realize the same thing and decide that keeping it's customers happy should be a priority. Leaving this corporation posing as a gym as soon as I can!
If I could give it zero, I would!!!!!! I have been calling since April 4th in regards to cancelling a personal trainer within the 30 days, to get a refund. It is now May 18th, no refund. They wont even give me a call back. They are ALWAYS out to lunch. I called at 8:00AM and they were on break, called just now, they are at lunch. It is ridiculous! Poor guy at the front desk having to pick up the slack of his managers. ON TOP OF ALL OF THAT when I cancelled, they did not even inform my personal trainer that I had cancel. Talk about awkward when he texted me about not showing up for my appointment. I guess I can just kiss my $500 goodbye. So, if you want to waste $500 on nothing, by all means sign a membership here.
First of all dont buy there products. I was sold some expired stuff that was a year after the expiration date and then they tell me I cant exhange it, but I have to go to all this trouble just to talk with a specific person. What!? Just waiting on my gf for membership to expire to go to another gym. Most front desk people have no idea what they are doing and some of the trainers as well. As a former college athlete I could find somewhere better that will help me reach my goals. Place is also small for the amount of people that go. I can see they either need to fix their equipment or get new ones. I tend to try to use some of there stuff like an ab wheel, but stuff goes missing and no one seems to know where anything is. Gggrreeaaattt.....
If you were to ask me if I would renew my membership, I would say HELL NO! I would not recommend this gym and here is why. The gym environment is good and that is pretty much the only good thing. The owner and management are horrible. They never give you call backs when they say they will. I had left my wallet at the gym and I went in person and called several times asking if anyone turned it in they kept telling me no. Then I get a phone call 4 months later that my wallet has been in their lost in found. I asked to speak to management and they never got back to me again. Water fountains are always out of order, equipment is sort of out of date, and equipment is always out of order.
Even when packed you can still get a good workout in. Trainers are very knowledgeable and cool. Prefer it to the CS one because less people slamming weights that they cant actually lift correctly. Also not a scavenger hunt looking for the weight you want to lift.
Gold S Gym is a US Gym based in Bryan, Texas. Gold S Gym is located at 3125 S. Texas Avenue, Bryan, TX 77802, USA.
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